OVERCOMING LABOR SHORTAGES WHILE MEETING PRODUCTION DEMAND DURING COVID-19 PANDEMIC: A LEARNING FROM INDONESIAN CONSTRUCTION SERVICE COMPANY

Abstract

The COVID-19 pandemic has had a significant impact on the Indonesian economy, causing a slowdown in various industries and affecting infrastructure development. Many companies, including PT ABC, have faced financial difficulties and have had to suspend production, temporarily close, and lay off employees. As the pandemic situation improves, the government and the public have begun to resume projects and make new investments cautiously. However, companies now face the challenge of meeting high demand with reduced production and labor. To address this, they need to quickly increase production volume and hire contract workers. One of the main goals of human resource management is to effectively use workers to meet the company's strategic objectives. PT ABC also faces challenges in achieving this goal. To address this issue, we conducted qualitative research to explore how the company meets its workforce needs during times of high production demand and how non-regular employees view their status after the pandemic. We gathered data through in-depth interviews with staff involved in hiring and contract employees. The data was then analyzed and presented in a narrative format to conclude the study. The main point of this study is how PT ABC's human resources contribute to increasing production and dealing with the challenges of high employee turnover. The study also looks at the importance of utilizing technology in the hiring process to meet consumer demand and complete orders on time. The approach taken by PT ABC's human resources helps make the recruitment process faster and more efficient, while also meeting the needs of the workforce. Overall, employees have a positive perception of the recruitment process and feel comfortable in their work.