PERCEPTION ON REWARD SYSTEMAND LEVEL OF MOTIVATION AMONG BUSINESS PROCESS OUTSOURCING EMPLOYEES
Abstract
This descriptive-correlational study investigated the relationship between BPO employees' perceptions of their company's reward system and their motivation levels in Iloilo City for the fiscal year 2022-2023. It also examined the impact of demographic variables such as age, sex, civil status, and company affiliation. The sample comprised 98 BPO employees selected via convenience sampling. Data were collected using a personal descriptive questionnaire, a custom-designed perception assessment of the reward system, and a modified version of Mullen’s "Employee Motivation" questionnaire. Analytical methods included mean, median, t-tests, Mann-Whitney tests, ANOVA, Kruskal-Wallis tests, and Spearman’s rho, with significance set at p<0.05. Results indicated that overall, respondents rated their company’s reward system as ‘very good’, with Company B receiving an ‘excellent’ rating. Motivation levels were generally ‘high’, except for Company A, which had a ‘moderate’ motivation level. Statistical analysis revealed no significant differences in reward system perceptions or motivation levels across demographic categories. Additionally, there was no significant correlation between perceptions of the reward system and motivation levels. The study concludes that while BPO employees in Iloilo City generally perceive their reward systems positively and exhibit high motivation, demographic factors and perceptions of the reward system do not significantly influence motivation levels.
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DOI: http://dx.doi.org/10.33021/icfbe.v0i0.5692
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