CLASSIFICATION OF HOSPITAL SERVICE PERFORMANCE QUARTERLY IN CENTRAL JAVA IN 2020 USING THE KNN METHOD

Novia Galuh Ramadhanty, Inas Aulia Risdiari, Muhammad Ichsan Ramdhani, Edwin Setiawan Nugraha

Abstract


One of the most important health service institutions for citizen in every country is hospital. In order to evaluate the performance of hospital services, an indicator is needed to identify whether a hospital provides services well or not. The Ministry of Health determined standard for reviewing hospital performance as an indicator so health services evaluate themselves and can be improved in the future. There are several types of indicators given by Ministry of Health. Written in Pemenkes, there are 21 types of performance and 107 indicators. For this research, this research will use hospital inpatient indicator with 5 indicators.  To calculate performance indicators, it is necessary to collect data and monitor in a hospital. By using the K-Nearest-Neighbors (k-NN) method, we can identify how good the services provided by a certain hospital. This method is a method for classification with dependence on the choice of "good value" for k. The output of this data mining can be used to identify whether the hospital fulfill the service standards set by the Ministry of Health in Indonesia or not. Based on the calculation in R, this research shows the output is the same as the original data. It means this method can be applied effectively in determining the quality of hospital services.


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References


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