Kumar, Suresh, President University, Indonesia

• Vol 1, No 2 (2016): FIRM JOURNAL OF MANAGEMENT STUDIES - Articles
  The Influence of Product Knowledge, Product Usability and Price toward Customer Preferences: (A Case of Samsung Smartphone Users in President University)
  Abstract  Untitled  PDF
• Vol 2, No 2 (2017): FIRM JOURNAL OF MANAGEMENT STUDIES - Articles
  HOW ATTITUDINAL AND BEHAVIOURAL LOYALTY IS FORMED? A CASE OF GARUDA INDONESIA’S CUSTOMER SATISFACTION
  Abstract  PDF
• Vol 3, No 1 (2018): FIRM JOURNAL OF MANAGEMENT STUDIES - Articles
  The Relationship between Hotel Rating and Customer Outcomes and Its Implication towards Revisit Intention
  Abstract  PDF
• Vol 6, No 2 (2021): FIRM JOURNAL OF MANAGEMENT STUDIES - Articles
  THE INFLUENCE OF CUSTOMER SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION AND ITS IMPLICATION ON LOYALTY: A SURVEY ON MICE CUSTOMERS IN HOTELS
  Abstract  PDF

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