Usulan Pengurangan Jumlah Cacat Part Produk Frame X

Muhammad Musafak, Johan K. Runtuk, Sumartono Sumartono

Abstract


Quality has an important role in a company. A defect product can The customer complaint of PT XYZ keep increasing in November 2017 in amount of 13.178 pcs. The highest defect occurred on frame X and visual problem. After analyzing using fishbone diagram, the cause of highest defect is caused by method and material.

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References


Assauri (1998). Manajemen produksi total - strategi peningkatan produktivitas bisnis global, Jakarta: gramedia pustaka utama.

Mulyadi (2002).Auditing, Edisi ke Enam, Cetakan Pertama, Jakarta: Salemba Empat.

Rangkuti, Freddy (2003). Measuring Customer Satisfaction, Jakarta: PT Gramedia Pustaka Utama.




DOI: http://dx.doi.org/10.33021/jie.v3i2.528

DOI (PDF): http://dx.doi.org/10.33021/jie.v3i2.528.g331

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